How can we help you?
01. What is the right size that fits me?
All our styles are available in full sizes only. The listed sizes represent standard European sizes. We recommend customers who wear a half size or larger to size up for the best comfort. Below is the size chart that Mera uses when designing our unique styles.
02. How to return a product to Al Abd?
1. Contact Customer Service: Before initiating the return process, it is advisable to get in touch with the customer service team to inform them of your intention to return the product. You can provide information about the order, the product, and the reason for wanting to return it.
2. Prepare the Product: Carefully pack the product in its original packaging and ensure you include all accessories and documents that came with it.
3. Arrange Shipping: Arrange for the product to be shipped back to the designated Mohra address. It is recommended to use a shipping service that provides tracking and insurance for the product during transit.
4. Quality Inspection: Once the product is received by the Mohra team, a quality inspection will be conducted to check its condition and ensure it meets the return conditions.
5. Processing the Return: If the quality inspection is successful, the return request will be processed, and the refund will be issued in accordance with the specified return policy. If you wish to return the product without any defects, a 20% deduction from the order value may be applied as mentioned. Please note that these guidelines may vary depending on Al Abd's specific return policies.
It is recommended to read the detailed terms and conditions on the website or contact the customer service team for precise guidance on the return process.
03. How can I send my product to Al Abd?
After reaching an agreement between customer service agents and the client, Mohra will send a representative to collect the order and return it to Al Abd.
04. How can I clean my shoes?
05. How can I track the status of my return order?
You can track the status of your return order by using the tracking number provided by customer service, or you can always request assistance from a customer service agent through the live chat option.
06. What is the timeframe for the quality assessment process?
During the quality assessment process, the team ensures that your product meets all the return requirements as outlined in our policies. This quality assessment process may take approximately 8 to 10 business days after receiving your returned product at our facilities. The refund process begins only after the product has successfully passed the quality assessment.